Frequent Asked Questions
Clear your doubts
Frequently Asked Questions
Find answers to common inquiries, gain insights, and find helpful information about EcoTel’s products and services.
How can I switch to EcoTel?
Switching to EcoTel is easy! Just contact our dedicated sales team, who will guide you through the process and help you choose the best plan for your business needs. You can also sign up through our website.
Can I keep my existing phone number when I switch to EcoTel?
Yes, you can bring your existing phone number to EcoTel. Our support team will guide you through the number porting process, making the transition smooth and seamless.
What contract terms and fees are associated with EcoTel services?
EcoTel offers flexible contract terms to suit your business needs. For specific information about contract terms and any associated fees, please contact our sales team or visit our website.
How does EcoTel handle network outages or disruptions?
EcoTel is committed to providing reliable services. In case of network outages or disruptions, our dedicated support team will work diligently to resolve the issue and minimize any impact on your business operations.
Are there any data rollover or data sharing options available?
EcoTel offers flexible mobile plans, including shared data options. For more information about data rollover and sharing options, please contact our sales team or visit our website.
How does EcoTel's carbon neutrality commitment affect its services and customer experience?
EcoTel's commitment to carbon neutrality ensures that we deliver environmentally responsible telecommunications services without compromising on quality, reliability, or affordability.
Can I upgrade or downgrade my plan as needed?
Yes, you can upgrade or downgrade your plan as your business needs change. To make adjustments to your plan, simply contact our support team or manage your plan through our SIM management portal.
How does the SIM management portal work, and what features does it offer?
EcoTel's SIM management portal is an intuitive platform that allows you to easily order, pause, organise, and activate SIM plans. With a user-friendly interface, the portal offers streamlined management of your mobile services.
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Edge computing solutions set to
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Mobile device management enhanced by enabling real-time data processing, improved efficiency, and instantaneous decision-making capabilities.
GPS Positioning
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VPN Encryption
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